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Our services

In today's competitive market, understanding and delighting your customers is paramount. 

At the heart of this mission lies the seamless integration of :

To know, please, and retain your customers, ensuring their satisfaction and boosting your turnover
  • We cater to businesses of all sizes and levels of data readiness.

  • Whether you are fully "data ready" and need support in deploying marketing actions and reporting, or you are seeking assistance to analyse and optimise various touchpoints throughout your customer journey, we've got you covered
Direct Marketing

Using SalesManago's Customer Data Platform and our certified team, we create personalised campaigns that drive measurable results. Whether it's reaching new prospects or deepening relationships with existing customers, our approach ensures your message is delivered effectively, maximizing ROI and customer engagement

 

Our direct marketing services

One shot Campaigns
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Launch powerful, single-shot email marketing campaigns designed for companies with less than four direct marketing campaigns a year.

Benefit from the power of our SALESManago CDP platform, utilising your available database to deliver impactful, focused messages and maximise engagement and results in one strategic hit.

Fixed fee + variable fees based on hours used for campaign execution & go-live

Customer Data Platform & Engagement tool
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SALESManago, a SaaS based tool for personalised 1-1 communication through an integrated customer data platform. Easily plugs into your environment without the need to change CRM or ERPs.

Enhance your marketing efforts and customer engagement with minimal disruption to your existing processes.

Set-up fee + variable monthly fees

Campaigns SHARED Resources
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Our flexible campaign management service empowers your company to execute direct marketing and sales campaigns using a qualified database and customer journey insights. With this tool, you can manage and optimise your campaigns seamlessly thanks to our dedicated expert/certified team.

Man-day package

IntraGroup Cross-Sell campaigns
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Launch powerful cross-selling campaigns with IntraGroup Campaigns, utilising the combined potential of two or more entity databases with group consents. Maximise reach and engagement while data contributors earn 20% cashback on variable fees. Elevate your marketing strategy with seamless collaboration and shared success.

Fixed fee + variable fees based on number of contacts

Data Management

Our Data Quality Index (DQI) helps assess the current state of your data, offering actionable insights to improve your data strategy. We ensure seamless data integration, preparing your data for extraction and analysis through our ETCL (Extract, Transform, Cleanse, and Load) process. For more mature companies, we leverage machine learning and our partner ecosystem to create unified customer profiles based on preferences and behaviors, driving deeper customer knowledge and insights.

Data Quality Index (DQI) [FREE]
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Let us run our cutting-edge "Data Quality" algorithm on your existing (available) data.

We'll provide you with our comprehensive Data Quality Index (DQI) and an actionable plan to optimise your data strategy

FREE

Data Integration (launching area)
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After evaluating your Data Quality Index (DQI) and the ETL requirements, we bridge the gap by streamlining data integration.

This crucial step ensures your data is fully prepared for extraction and ready for launch, setting the foundation for impactful analytics and insights.

Project-based Price (Catering for all business sizes)

ETCL (Extract, Transform, Cleanse, and Load)
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Effective data management is critical for leveraging customer data to drive insights and optimise marketing strategies. The ETL process (Extract, Transform, and Load) ensures that data is accurately extracted, transformed, cleansed, and loaded into your systems

Project-based Price (Catering for all business sizes)

Customer Knowledge
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Utilise our partner ecosystem & expertise to establish unified customer profiles based on preferences and behaviours through machine learning (applicable for more mature companies)

Project-based Price ( Catering for all business sizes)

Customer Experience (CX)

From go-to-market strategies and product launches to maintaining a strong customer-centric focus, we ensure every touchpoint aligns with your brand's promise. Our services also include mystery shoppers, CSAT, NPS, and BHT tracking to measure performance and satisfaction, ensuring a continuous improvement of your customer engagement and loyalty

Go to Market / Product Launch
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Our Go-to-Market and Product Launch Services ensure your product's successful market entry and traction. We create tailored commercial partnership strategies and marketing plans, aligning with your business goals. Our in-depth analysis provides strategic insights into market share and cannibalisation rates, revealing your product's market impact.

Project-based Price ( Catering for all business sizes)

Brand Health Tracker (BHT)
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We work with ENL and ROGERS groups' diverse brands.

We master the respondent segmentation and the understanding of the competitive landscape.

Our insights span crucial metrics such as brand visibility, customer loyalty pathways, sales barriers, purchase drivers, and the effectiveness of communication strategies.

Project-based Price ( Catering for all business sizes)

 

Customer Journey Definition & Optimization
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Map and refine each stage of your customer journey using data-driven insights. Create seamless, personalised interactions that drive satisfaction and foster loyalty. Elevate your customer experience and ensure long-term success with our expert services.

Project-based Price ( Catering for all business sizes)

 

Customer Satisfaction (NPS / CSAT)
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Gauge customer perceptions, satisfaction, and expectations with our CSI/NPS and mystery shopping surveys. Integrated into the CAP26 strategic plan, these metrics are crucial for benchmarking, identifying key pain points, and delivering a top-notch experience that sets your brand apart.

Project-based Price ( Catering for all business sizes)

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Tagada - ENL House

Vivea Business Park, Moka, Mauritius
T. +230 404 9500