Community Coordinator

At Workshop17

Workshop 17 Mauritius is hiring a Community Coordinator who will be responsible to offer up the ultimate coworking experience to all Workshop17 members and guests and will have to keep the system updated with leads, sales and all the needs.

Key Responsibilities:

Hosting

• Be the first point of contact and assist with managing the reception area.  
• Ensure all members and guests experience a warm Workshop17 welcome. 
• Ensure 5-star service, assistance and solutions to all clients/members at all times.

Community Management

• Assist the team with the following, yet not limited tasks: 
• Walkthroughs 
• Space checks 
• Reception duties 
• Parking requests 
• Credit card sheet and following finance processes 
• Use of the my.w17 community platform 
• Onboarding
• Manage and escalate member queries and assist with membership requests in a timely and professional manner.

Space & building facilities and maintenance 

• Regular maintenance walkthroughs. 
• Assist the team with location facilities management which includes but is not limited to:  
• Space cleanliness and setup 
• Regularly connecting with members for their feedback. 
• Log maintenance on our support platform. 

Events support 

• Support to the event bookings: 
• Assist on-site where necessary. 
• Communicate parking arrangements with clients. 
• Book meeting rooms for members and external clients. 

Team player/support 

• General support to the location team and assisting all departments when necessary. 
• Assist the team with managing scheduled and ad-hoc tasks, and ensuring that they are completed on time.  

Qualification, Skills and Expertise:

• Minimum HSC level.
• Excellent communication skills.
• Fluent in English and French both verbal and written. 
• 1 - 3 Years experience in co-working or shared office sector, hospitality and/or customer-facing operations. 
• Tech savvy, systems driven and experience using G-Suite. 
• An upbeat, energetic, positive, mature and professional attitude.
• Proactive, passionate, and reliable problem-solver who thrives on providing exceptional customer experiences. 
• Ability to handle multiple requests, work effectively in a fast-paced environment, and be responsive to member requests/service issues. 
• Ability to engage and adapt well to team/group settings. 
• Ability to clearly communicate with a diverse range of stakeholders within and outside the organization. 
• Attention to detail, organized and thorough with a desire for continuous improvement.