DEBT COLLECTOR (AXESS LTD)

At Axess

The Debt Collector is responsible for the timely collection/recovery of the company’s unpaid invoices by liaising with the customers and internal departments. Sending files to leasing/financial institutions, chasing payments, receipts allocation, and reconciliation of customers’ accounts) to monitor the aged debtors’ balance.

RESPONSIBILITIES AND DUTIES

• Ascertain all cash customers pay their invoices before delivery accordingly and all credit customers settle their dues within their credit terms.
• Ascertain invoices with appropriate documents (Horsepower, Satisfaction letter, etc.) are sent in a timely manner to leasing companies for payments.
• Ensure continuous chasing of clients (Leasing/Others) is done via phone and mail & the system is fed with latest comments.
• Ensure receipts are promptly issued for all bank transfers/ cheques and allocation on the system is promptly done against paid invoices.
• Monitor and report on long overdue accounts & dishonored cheques. (Making recommendations for action where necessary)
• Investigate & resolve customer queries and disputes in a timely and professional manner.
• Ensure approval of concerned BU Manager before issuance of credit notes.
• Check credit worthiness of customers requesting for credit before approving.
• Send Statement of Accounts upon clients’ request.
• Perform customers reconciliation balance and any discrepancy noted should be reported promptly.
• Ensure all current policies and procedures are adhered to.
• Maintain and follow-up of existing procedures such as transmitting debtors’ ageing to each department periodically.
• Conduct credit committee to monitor the evolution of debtors with sales team. Any noted matter should be reported immediately. Minutes of meeting should be shared accordingly.

SKILLS

• Excellent time management skills and ability to prioritize a demanding workload
• Strong analytical skills and attention to details
• Excellent communication, negotiation, and interpersonal skills
• Good business acumen for problem-solving

QUALIFICATIONS & EXPERIENCE

• School Certificate/ Higher School Certificate or alternately acceptable
• 4-5 years of relevant work experience
• Proven experience as a debt collector or similar role
• Proficient in Microsoft Office (Excel) and ERP Accounting system