Outdoor Sales Representative

At Axess

JOB OBJECTIVE

The Outdoor Sales Representative is responsible to ensure that selling objectives are set; building customer loyalty and increasing customer satisfaction through professionalism, trustworthiness, sincerity, and a business-like appearance in every customer experience.

RESPONSIBILITIES AND DUTIES

• Provide excellent customer service by listening to customer inquiries and requests, asking questions to ensure understanding of needs, and supplying parts in a timely manner.
• Maintain composure in dealing with customers.
• Resolve customer problems and complaints to maximize satisfaction.
• Build and maintain long-term trusting relationships with new and existing customers.
• Educate customers on how products or services can benefit them financially and professionally.
• Conduct calls and face-to-face meetings with customers daily.
• Attend telephone as well as face to face orders.
• Develop clear and effective written quotations/ invoice/discounts for current and prospective customers.
• Communicate promotions and sales to existing/potential customers and resellers.
• Ensure that necessary parts are available, if not order unavailable parts and reserve available parts.
• Follow up with customers to ensure that their needs have been met.
• Realize sales objectives, target and budget as agreed with the Manager.
• Apply retailing techniques to sell parts and accessories.
• Recommend related parts that are needed.
• Ensure to be up to date in regard to sales approach and techniques.
• Ensure that the learning curve improves by doing continuous improvement in the job..
• Stay up-to-date with new products/services and new pricing/payment plans.
• Create and implement a sales strategy that makes sure personal sales goals, as well as those set in place by the company are met.
• Cold calling potential customers to increase customer portfolio.
• Travel within the island to meet prospects and customers.
• Do presentations/marketing of products and provide catalog to new retailers.
• Consult manager before sending quotation that exceeds the agreed amount.
• Organize and plan daily work schedule (Route, minimum of 5 clients per day).
• May require to receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• As and when necessary arrange or do the delivery of parts.
• Coordinate with other members of the sales team as needed to generate sales and provide excellent customer service.

SKILLS

QUALIFICATIONS & EXPERIENCE

• 3 years of relevant work experience and/or equivalent combination of education and experience.
• Basic knowledge in Material Handling, Industrial and Construction Equipment.
• Computer literate: DMS (Database Management System) & MS Office.
• Bachelor Degree required, preferred with a strong emphasis on Marketing and business
• Holder of a valid driving motorcycle/private car license.
• Holder of a clean certificate of character