Job Objective
The Service Manager is responsible to manage workshop team (Workshop supervisors, service advisors, administrative officer & warranty officer) for the brand under responsibility to increase mechanical workshop revenue and customer satisfaction. Provide top quality services to customer.
Responsibilities and duties
- To manage all technical & service operations & responsible for key technical decisions for the brand
- To construct the operational budget and follow it up.
- To send periodic reports as requested by the manufacturer.
- To set required actions to avoid parts supply disruption and set regular meetings with the parts department to build cooperation.
- To manage customer conflict
- To motivate and engage team members.
- To monitor closely the attendance of all technicians and service staffs and manage leaves.
- To define individual training program to gain required skills and increase their competency, includes giving in-house trainings and trainings delivered online and at the manufacturer training center.
- To follow up and report monthly training hours
- To manage workshop tools and equipment, including purchase, maintenance, and regular inventory check
- To recruit and integrate new employees.
- To control that all warranty processes are being followed as per brand Global Warranty Manual
- To launch & monitor all campaigns and order required parts.
- To liaise with Brand Manager and Marketing team to develop marketing strategies.
- To manage performance of team members, including objective settings, performance review, improvement plans, disciplinary program
- To apply all Health & Safety protocols, including electric vehicles and high voltage systems
- To perform weekly or Bi-weekly Stand-up meeting to ensure all updates or new information concerning internal operations, HR Information or Brand information is shared among all team members.
Skills
- Leadership and management skills
- Communication Skills
- Influence / persuasion skills
- Self-management skills
- Project and change management:
- Analytical and problem-solving skills
Qualification & Experience
- At least 5 years in aftersales automotive industry
- At least 3 years of team leadership/management
- Good Computer skills (Microsoft)
- Knowledge of DMS is an advantage.
- Diploma or min HSC + strong experience & certifications
- Fluent French/English (reading, writing)
Apply Now
Deadline: 25 Nov 2024
