About Us:
FRCI is a leading provider of technology solutions and consulting services. At heart, we do not only implement systems, but we also help our clients understand their needs, rethink their processes to achieve their goals. We provide our best advice regarding systems that would work best for them, help with their implementation, and provide training and ongoing support. Our team of experienced professionals is dedicated to deliver the highest level of customer service and support.
“Our clients’ success is our success.”
Position Overview:
We are currently looking for a dynamic and skilled Systems Engineer to join our Infrastructure Team. You will be responsible for developing, designing, and implementing comprehensive system solutions that meet our client’s evolving needs.
As we foster a learning & development culture, we provide the opportunity to our team members to develop & grow through continuous learning with online resources, workshops, conferences, and experiment techniques to enhance their skills and expertise.
Responsibilities:
- Handling customer requests and act as a point of contact for customers and respond to their inquiries and support requests promptly and professionally.
- Assist customers in troubleshooting technical issues and provide timely resolutions to ensure minimal disruption to their operations.
- Manage multiple customer requests simultaneously and ensure that each request is addresses within the agreed-upon service level agreement.
- Providing recommendations for customer infrastructure.
- Evaluate the performance, security and stability of the customer’s infrastructure and identify areas for improvement.
- Ability to develop comprehensive infrastructure recommendations and proposals.
- Assist in implementing new solutions for customers and work closely with sales and project management teams to design and plan the implementation of new solutions for customers.
- Conduct through testing and quality assurance.
- Perform system maintenance and support by monitoring the performance of customer systems and proactively identify and resolve potential issues.
- Perform regular system maintenance, updates, and patches to keep the infrastructure secure and up to date.
- Maintain accurate and up-to-date documentation of customer infrastructure, configurations, and changes made to systems.
Requirements:
1. Education
- At least a bachelor’s degree in information technology, or related field.
2. Experience
- Past experience in operating PBX, VOIP, computer systems, a variety of operating systems, software, hardware, and networks.
- Knowledge of utilization and purposes of management information systems; principles and operation of networks, operating systems, standard software applications, hardware, and related peripheral equipment.
3. Skills
- Ability to, organize, schedule, and coordinate a variety of activities and projects; learn new software/hardware packages and adapt to changes in technology.
- Must establish and maintain cooperative working relationships with those contacted during the course of work.
Why should you choose FRCI?
We offer:
- An attractive salary and interesting benefits.
- Opportunities for professional development and growth.
- Exciting projects.
- A collaborative team environment.
How to Apply?
If you are a team player who thrives in collaborative environments and excels in overcoming
challenges want to be a part of something extraordinary, we want to hear from you!
Send to us your CV right away on hr@frci.net outlining how you can be the right fit for this
role.
